How To Fix COM_PRODUCT_CUSTMSG004 - Product now has status &1, but is still being used in &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUSTMSG - Product: Customer-Specific Messages

• Message number: 004

• Message text: Product now has status &1, but is still being used in &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUSTMSG004 - Product now has status &1, but is still being used in &2 &3 &4 ?

  The SAP error message COM_PRODUCT_CUSTMSG004 indicates that a product has a status that prevents it from being used in certain contexts, but it is still being referenced in other areas of the system. The message typically includes placeholders for the product status and the contexts in which the product is still being used.
  Cause:
  The error usually arises when:
  
  A product's status has been changed (e.g., from "active" to "inactive" or "blocked"), but there are still references to this product in other transactions or documents.
  The product is still linked to sales orders, purchase orders, or other documents that require it to be in an active state.
  There may be inconsistencies in the product's status due to incomplete updates or transactions that were not properly closed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Status: Verify the current status of the product in the system. You can do this by navigating to the product master data and checking the status field.
  
  
  Identify References: Use transaction codes like MM03 (Display Material), VA03 (Display Sales Order), or ME23N (Display Purchase Order) to find where the product is still being referenced. Look for any open documents that might be using the product.
  
  
  Update or Close References: If you find any open transactions or documents that reference the product, you may need to either:
  
  Close or delete those transactions if they are no longer needed.
  Change the product status back to an active state if it is still required for those transactions.
  
  
  
  Consult with Stakeholders: If the product is still needed in its current state, consult with relevant stakeholders (e.g., sales, procurement) to determine the best course of action.
  
  
  System Consistency Check: If you suspect that the issue is due to a system inconsistency, you may need to run consistency checks or consult with your SAP Basis team to ensure that the database is in a consistent state.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing product data, such as MM01 (Create Material), MM02 (Change Material), and MM03 (Display Material).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for product lifecycle management and status management to understand how product statuses affect transactions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.