How To Fix COM_PRODUCT_CUST007 - Product &2 for product type &1 is already locked by user &3

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUST - General Customizing Messages for Product Master

• Message number: 007

• Message text: Product &2 for product type &1 is already locked by user &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUST007 - Product &2 for product type &1 is already locked by user &3 ?

  The SAP error message COM_PRODUCT_CUST007 indicates that a product (identified by the product type and product number) is currently locked by another user. This typically occurs in the context of product master data management, where multiple users may attempt to edit the same product simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the product, which locks it to prevent conflicting changes.
  Session Timeout: A previous session may not have released the lock properly, leaving the product locked.
  System Error: Occasionally, system errors or crashes can lead to locks not being released.
  
  Solution:
  
  Wait and Retry: If another user is editing the product, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user has locked the product and, if necessary, you can delete the lock (if you have the appropriate permissions).
  Contact the User: If you identify the user who has the lock, you can reach out to them to coordinate the editing of the product.
  System Administrator: If the lock persists and you cannot identify the user, contact your system administrator for assistance. They can help release the lock if it is no longer valid.
  Review System Logs: Check system logs for any errors that might indicate why the lock was not released properly.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  SE11: To view the data dictionary and understand the structure of the product master data.
  
  
  
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to manage product data effectively.
  
  
  Best Practices: Implement best practices for product data management, such as scheduling maintenance windows or using version control to minimize conflicts.
  
  
  By following these steps, you should be able to resolve the COM_PRODUCT_CUST007 error and continue working with the product data in SAP.