How To Fix COM_PRODUCT_CUST004 - Product ID cannot be determined internally

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUST - General Customizing Messages for Product Master

• Message number: 004

• Message text: Product ID cannot be determined internally

What causes this issue?

You did not specify a product ID when creating the product. As a
result, the system tried to determine a product ID internally.
However, a product ID could not be determined because automatic number
assignment has not been set up for this product type or, in the case of
a data transfer, an external system was specified as the original
system of the product.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the problem occurred during a data transfer and an external system
was specified as the original system of the product, make sure that the
product ID is passed by the external system.
If the product is created online or the current CRM/EBP System is
specified as the original system of the product, ask your system
administrator to set up the internal number assignment appropriately.

Procedure for System Administrators

Use the Customizing transaction <DS:TRAN.COMCPRTYPENRO>COMCPRTYPENRO
</> to assign a reference product type for number assignment to the
product type concerned.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUST004 - Product ID cannot be determined internally ?

  The SAP error message COM_PRODUCT_CUST004 ("Product ID cannot be determined internally") typically occurs in the context of product management or when dealing with product master data in SAP. This error indicates that the system is unable to identify or retrieve the product ID for a specific product due to various reasons.
  Causes:
  
  Missing Product Master Data: The product ID may not exist in the system, or the product master data may not be properly maintained.
  Incorrect Configuration: There may be issues with the configuration settings related to product management or the specific module you are working with.
  Data Inconsistencies: There could be inconsistencies in the data, such as missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  System Errors: There may be temporary system issues or bugs that prevent the retrieval of the product ID.
  
  Solutions:
  
  Check Product Master Data: Verify that the product ID exists in the system. You can do this by navigating to the product master data transaction (e.g., MM03 for material master) and checking if the product is correctly defined.
  Review Configuration Settings: Ensure that the configuration settings for product management are correctly set up. This may involve checking the relevant customizing settings in SPRO.
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the product data. You can use transaction codes like SE11 or SE16 to check the relevant database tables.
  User Authorizations: Check if the user has the necessary authorizations to access the product data. This can be done by reviewing the user roles and authorizations in transaction SU01.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to product management and master data management for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement an appropriate solution.