How To Fix COM_PRODUCT_API003 - Category for product hierarchy & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_API - Messages for Product Interfaces

• Message number: 003

• Message text: Category for product hierarchy & does not exist

What causes this issue?

If the product hierarchy (sales) is used in the SAP system the product
hierarchy must exist as a
<DS:GLOS.AB74A6C39575D311AE680060B03C9BBE>hierarchy</> in CRM before you
import materials. When the Customizing object <LS>DNL_CUST_PROD1</> is
imported, the product hierarchy is imported automatically and created as
the hierarchy <LS>R3PRODHIER</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the product hierarchy has been imported successfully and
whether the categories of the hierarchy exist.
<DS:TRAN.COMM_HIERARCHY>Proceed</>
If necessary, import the Customizing object <LS>DNL_CUST_PROD1</> after
making sure that the structure for the product hierarchy is configured
in the same way as in the SAP system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_API003 - Category for product hierarchy & does not exist ?

  The SAP error message COM_PRODUCT_API003 typically indicates that there is an issue related to the product hierarchy in the context of product master data. This error suggests that the specified category for the product hierarchy does not exist in the system.
  Cause:
  
  Missing Product Hierarchy: The product hierarchy category you are trying to use may not have been created or activated in the system.
  Incorrect Configuration: There may be a misconfiguration in the product hierarchy settings or the product master data.
  Data Entry Error: The category might have been misspelled or incorrectly entered in the transaction.
  Authorization Issues: The user may not have the necessary permissions to access or modify the product hierarchy.
  
  Solution:
  
  
  Check Product Hierarchy Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the SPRO transaction under Logistics or Product Management).
  Verify that the product hierarchy and the specific category you are trying to use exist and are correctly configured.
  
  
  
  Create or Activate the Category:
  
  If the category does not exist, you may need to create it. This can typically be done in the same configuration area.
  Ensure that the hierarchy is activated and properly linked to the relevant product types.
  
  
  
  Verify Data Entry:
  
  Double-check the input data for any typos or incorrect entries.
  Ensure that the category is being referenced correctly in the transaction.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify product hierarchy data.
  If needed, consult with your SAP security team to review and adjust user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product hierarchy management and error resolution.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM01 (Create Material), MM02 (Change Material), or MM03 (Display Material) to work with product master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the COM_PRODUCT_API003 error message in SAP.