How To Fix COM_PRODUCT030 - Specified ID & is not used by any customer

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT - General Messages on Products

• Message number: 030

• Message text: Specified ID & is not used by any customer

What causes this issue?

You tried to find the appropriate product-customer relationship for a
specified customer product ID.

System Response

The relationship does not exist.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT030 - Specified ID & is not used by any customer ?

  The SAP error message COM_PRODUCT030 indicates that the specified product ID is not associated with any customer in the system. This typically occurs in the context of product management or customer relationship management (CRM) when trying to perform operations related to a product that has not been linked to any customer records.
  Cause:
  
  Product Not Assigned: The product ID you are trying to use has not been assigned to any customer in the system.
  Data Entry Error: There may be a typo or incorrect product ID being used.
  Product Deactivation: The product may have been deactivated or deleted from the system.
  Configuration Issues: There may be issues with the configuration settings in the system that prevent the product from being recognized.
  
  Solution:
  
  
  Check Product Assignment:
  
  Verify if the product ID exists in the system and is correctly assigned to the relevant customers.
  Use transaction codes like MM03 (Display Material) or BP (Business Partner) to check the product and customer assignments.
  
  
  
  Correct Product ID:
  
  Ensure that the product ID you are using is correct. Double-check for any typographical errors.
  
  
  
  Reassign Product:
  
  If the product is not assigned to any customer, you may need to assign it. This can typically be done through the relevant transaction for product/customer assignment.
  
  
  
  Review Product Status:
  
  Check if the product is active. If it has been deactivated, you may need to reactivate it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific instructions on how to manage product assignments.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03, BP, COM_PRODUCT, etc., to manage products and customers effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary permissions to view and modify product and customer assignments in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.