How To Fix COM_PAYPLAN_CHECK_PC020 - Payment card data differ from data from business agreement

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYPLAN_CHECK_PC - Messages for Checking Payment Card

• Message number: 020

• Message text: Payment card data differ from data from business agreement

What causes this issue?

If a business agreement exists, the payment card data in the document
must correspond to the values specified in the business agreement.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the values entered.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYPLAN_CHECK_PC020 - Payment card data differ from data from business agreement ?

  The SAP error message COM_PAYPLAN_CHECK_PC020 indicates that there is a discrepancy between the payment card data entered in the system and the data that is stored in the business agreement. This error typically arises in scenarios involving payment processing, particularly when using credit or debit cards for transactions.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Mismatch in Payment Card Information: The payment card details (such as card number, expiration date, or cardholder name) entered during the transaction do not match the details stored in the business agreement.
  
  
  Changes in Payment Card Data: If the payment card information has been updated or changed in the business agreement but not reflected in the transaction, this can lead to a mismatch.
  
  
  Data Entry Errors: Simple typographical errors during data entry can also cause this issue.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that enforce strict validation of payment card data against the business agreement.
  
  
  Solution:
  To resolve the COM_PAYPLAN_CHECK_PC020 error, you can take the following steps:
  
  
  Verify Payment Card Information: Check the payment card details entered in the transaction against the information stored in the business agreement. Ensure that all fields match exactly.
  
  
  Update Business Agreement: If the payment card information has changed, update the business agreement with the correct details.
  
  
  Correct Data Entry Errors: Review the data entered for any typographical errors and correct them as necessary.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to payment processing and validation rules.
  
  
  Test with Different Payment Card: If possible, try using a different payment card to see if the issue is specific to the card being used.
  
  
  Check for System Updates: Ensure that your SAP system is up to date, as there may be patches or updates that address known issues related to payment processing.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. SAP Notes can provide additional context or solutions that may not be immediately apparent.
  Documentation: Review SAP documentation related to payment processing and business agreements for best practices and troubleshooting steps.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the COM_PAYPLAN_CHECK_PC020 error in your SAP system.