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How To Fix COM_IB00XI017 - Knowledge base with internal number &1 not found


SAP Error Message - Details

  • Message type: E = Error

  • Message class: COM_IB00XI - CRM-SPecific Conversion from IBases/Configurations

  • Message number: 017

  • Message text: Knowledge base with internal number &1 not found

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message COM_IB00XI017 - Knowledge base with internal number &1 not found ?

    The SAP error message "COM_IB00XI017 Knowledge base with internal number &1 not found" typically indicates that the system is unable to locate a specific knowledge base entry that is expected to be present in the system. This can occur in various contexts, such as when working with SAP Customer Relationship Management (CRM) or SAP Knowledge Management (KM).

    Cause:

    1. Missing Knowledge Base Entry: The knowledge base entry with the specified internal number does not exist in the system.
    2. Incorrect Configuration: There may be a configuration issue where the knowledge base is not properly set up or linked.
    3. Data Deletion: The entry may have been deleted or not created due to an error during data migration or system updates.
    4. Authorization Issues: The user may not have the necessary permissions to access the knowledge base.

    Solution:

    1. Check Knowledge Base Entries: Verify if the knowledge base entry with the specified internal number exists. You can do this by navigating to the relevant transaction or using the appropriate report to list knowledge base entries.
    2. Create or Restore Entry: If the entry is missing, you may need to create it or restore it from a backup if it was deleted.
    3. Review Configuration: Ensure that the knowledge base is correctly configured in the system. Check the settings in the relevant customizing transactions.
    4. User Authorization: Confirm that the user has the necessary authorizations to access the knowledge base. You may need to consult with your SAP security team to adjust roles and permissions.
    5. Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve the issue.

    Related Information:

    • Transaction Codes: Depending on your SAP version, you may use transaction codes like CRMD_ORDER, CRM_DNO_MONITOR, or SICF to manage and monitor knowledge bases.
    • SAP Documentation: Refer to the official SAP documentation for detailed information on managing knowledge bases and troubleshooting related issues.
    • SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.

    If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.

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