How To Fix COM_CLEAR028 - Duplicate cleansing case already has status 'DONE'

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 028

• Message text: Duplicate cleansing case already has status 'DONE'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR028 - Duplicate cleansing case already has status 'DONE' ?

  The SAP error message COM_CLEAR028 indicates that there is a duplicate cleansing case that has already been processed and marked with the status 'DONE'. This typically occurs in the context of data cleansing or data management processes within SAP, particularly in modules related to Customer Relationship Management (CRM) or Master Data Governance (MDG).
  Cause:
  
  
  Duplicate Cleansing Case: The error arises when an attempt is made to process a duplicate cleansing case that has already been completed. This could happen if:
  
  The same case is being processed multiple times.
  There is a misunderstanding of the status of the case.
  A user is trying to reprocess a case that has already been resolved.
  
  
  
  System Configuration: There may be issues with how the system is configured to handle duplicate cases, leading to confusion about the status of cases.
  
  
  Solution:
  
  
  Check Case Status: Verify the status of the cleansing case in question. If it is indeed marked as 'DONE', you will not be able to process it again. You can:
  
  Review the details of the case to understand what actions were taken.
  Confirm that the case has been resolved satisfactorily.
  
  
  
  Create a New Case: If there are still duplicates that need to be addressed, consider creating a new cleansing case instead of trying to reprocess the existing one.
  
  
  Review Process Flow: Ensure that the process for handling duplicate cases is well understood by all users involved. Provide training or documentation if necessary to prevent confusion.
  
  
  System Configuration Review: If this error occurs frequently, it may be worth reviewing the system configuration and settings related to duplicate cleansing to ensure they align with business processes.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling duplicate cleansing cases in your version of SAP.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing cleansing cases, such as BP (Business Partner) or MDG (Master Data Governance) transactions.
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may address underlying issues.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to manage cleansing cases effectively.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.