How To Fix COM_CLEAR028 - Duplicate cleansing case already has status 'DONE'

COM_CLEAR028 - Overview

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 028

• Message text: Duplicate cleansing case already has status 'DONE'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR028 - Duplicate cleansing case already has status 'DONE' ?

  The SAP error message COM_CLEAR028 indicates that there is a duplicate cleansing case that has already been processed and marked with the status 'DONE'. This typically occurs in the context of data cleansing or data management processes within SAP, particularly in modules related to Customer Relationship Management (CRM) or Master Data Governance (MDG).
  
  Cause:
  
  
  Duplicate Cleansing Case: The error arises when an attempt is made to process a duplicate cleansing case that has already been completed. This could happen if:
  
  The same case is being processed multiple times.
  There is a misunderstanding of the status of the case.
  A user is trying to reprocess a case that has already been resolved.
  
  
  
  System Configuration: There may be issues with how the system is configured to handle duplicate cases, leading to confusion about the status of cases.
  
  
  
  Solution:
  
  
  Check Case Status: Verify the status of the cleansing case in question. If it is indeed marked as 'DONE', you will not