How To Fix COM_CLEAR011 - Duplicate cleansing: Error in job scheduling

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CLEAR - Clearing Tool

• Message number: 011

• Message text: Duplicate cleansing: Error in job scheduling

What causes this issue?

After you have successfully created a data cleansing case, the
determination of the objects that reference the target objects is
started as a background job. Hereby it is specified which objects of
the various applications use the stated target object, e.g. which
requests are available for a stated business partner.
In the case in question, an error occurred during the scheduling of the
background job.

System Response

The data cleansing case was created successfully (tables
COMM_CLEAR_STACK, COMM_CLEAR_TARG).
The dependent objects are not determined in the background (table
COMM_CLEAR_DEP).

How to fix this error?

The determination of the referencing objects for this case now takes
place in the context of data cleansing, when the transaction CLEAR is
started and the case is selected.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CLEAR011 - Duplicate cleansing: Error in job scheduling ?

  The SAP error message COM_CLEAR011 indicates that there is a problem with job scheduling related to duplicate cleansing in the SAP system. This error typically arises in the context of the SAP Customer Relationship Management (CRM) or SAP Master Data Governance (MDG) modules, where duplicate records need to be identified and managed.
  Cause:
  The error can be caused by several factors, including:
  
  Job Scheduling Issues: The job responsible for duplicate cleansing may not be scheduled correctly or may have failed to execute.
  Configuration Errors: There may be misconfigurations in the duplicate cleansing settings or job parameters.
  System Performance: If the system is under heavy load or if there are resource constraints, the job may not be able to run as expected.
  Authorization Issues: The user or system may lack the necessary authorizations to execute the job.
  Data Issues: There may be inconsistencies or issues with the data being processed, leading to job failures.
  
  Solution:
  To resolve the COM_CLEAR011 error, you can follow these steps:
  
  
  Check Job Status:
  
  Go to transaction code SM37 to check the status of the job related to duplicate cleansing. Look for any failed jobs and review the logs for error messages.
  
  
  
  Review Job Configuration:
  
  Ensure that the job is configured correctly. Check the job parameters and settings in transaction SM36.
  
  
  
  Re-schedule the Job:
  
  If the job has failed, you may need to re-schedule it. Use transaction SM36 to create a new job or modify the existing one.
  
  
  
  Check Authorizations:
  
  Verify that the user executing the job has the necessary authorizations. You can check this in transaction SU53 after a failed attempt.
  
  
  
  Monitor System Performance:
  
  Check system performance and resource availability. If the system is under heavy load, consider running the job during off-peak hours.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no issues with the data being processed. This may involve running specific reports or transactions related to data quality.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SM37: Job Monitoring
  SM36: Job Scheduling
  SU53: Authorization Check
  
  
  Documentation: Review SAP documentation related to duplicate cleansing and job scheduling for best practices and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the COM_CLEAR011 error effectively.