How To Fix COLL_PR_MSG023 - No dispute case information available for UUID &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 023

• Message text: No dispute case information available for UUID &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG023 - No dispute case information available for UUID &1. ?

  The SAP error message COLL_PR_MSG023 indicates that there is no dispute case information available for the specified UUID (Universally Unique Identifier). This error typically arises in the context of dispute management or collections processes within SAP, particularly when trying to retrieve or process information related to a dispute case.
  Cause:
  
  Non-Existent UUID: The UUID provided does not correspond to any existing dispute case in the system.
  Data Deletion: The dispute case may have been deleted or archived, making it unavailable for retrieval.
  Incorrect Input: The UUID may have been entered incorrectly, leading to a mismatch.
  Authorization Issues: The user may not have the necessary permissions to view the dispute case information.
  System Configuration: There may be issues with the configuration of the dispute management module in SAP.
  
  Solution:
  
  Verify UUID: Check the UUID for any typographical errors. Ensure that it is correctly formatted and corresponds to an existing dispute case.
  Check Database: Use transaction codes like SE16 or SE11 to query the relevant database tables (e.g., DPC_CASE or similar) to see if the UUID exists.
  Review Deletion/Archiving: Confirm whether the dispute case has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  User Authorization: Ensure that the user has the necessary authorizations to access dispute case information. Check roles and permissions in the user profile.
  Consult Documentation: Review SAP documentation or notes related to dispute management for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as DPC (Dispute Case Management) or FBL1N (Vendor Line Item Display) that may help in navigating dispute cases.
  SAP Notes: Check SAP Notes for any patches or updates related to dispute management that might address this issue.
  Training and Documentation: Ensure that users are trained on how to properly manage dispute cases and understand the system's requirements for UUIDs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.