How To Fix COLL_PR_MSG021 - No active data found for contact person &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 021

• Message text: No active data found for contact person &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG021 - No active data found for contact person &1. ?

  The SAP error message COLL_PR_MSG021 ("No active data found for contact person &1") typically occurs in the context of customer relationship management (CRM) or sales and distribution (SD) modules when the system is unable to find active data related to a specified contact person. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Inactive Contact Person: The contact person specified may not be active in the system. This could be due to the contact being deactivated or removed from the relevant organizational unit.
  Data Not Maintained: There may be no data maintained for the contact person in the relevant tables or records.
  Incorrect Data Entry: The contact person ID or details may have been entered incorrectly, leading to the system not being able to find the corresponding record.
  Organizational Structure Changes: Changes in the organizational structure or master data may have affected the status of the contact person.
  Authorization Issues: The user may not have the necessary authorizations to view the contact person's data.
  
  Solutions:
  
  Check Contact Person Status: Verify if the contact person is active. You can do this by navigating to the relevant master data (e.g., Business Partner) and checking the status of the contact person.
  Maintain Data: If the contact person is inactive, you may need to reactivate them or create a new contact person with the required details.
  Verify Input Data: Double-check the input data for any typos or incorrect entries. Ensure that the contact person ID is correct.
  Review Organizational Changes: If there have been recent changes in the organizational structure, ensure that the contact person is still associated with the correct organizational unit.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the contact person's data. This may involve checking roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and check contact person details.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.