How To Fix COLL_PR_MSG011 - No open customer contact found.

COLL_PR_MSG011 - Overview

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 011

• Message text: No open customer contact found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG011 - No open customer contact found. ?

  The SAP error message COLL_PR_MSG011: No open customer contact found typically occurs in the context of customer relationship management (CRM) or collections management processes. This error indicates that the system could not find any open customer contacts that match the criteria specified in the transaction or report you are trying to execute.
  Causes:
  
  No Open Contacts: There are no open customer contacts available for the customer or business partner you are trying to process.
  Incorrect Selection Criteria: The selection criteria used in the transaction may be too restrictive or incorrect, leading to no results being found.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing or outdated information.
  
  Configuration Issues: The system may not be properly configured to recognize or display open customer contacts.
  
  Solutions:
  
  Check Customer Contacts: Verify if there are indeed open customer contacts for the specific customer or business partner. You can do this by