How To Fix COLL_PR_MSG011 - No open customer contact found.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 011

• Message text: No open customer contact found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG011 - No open customer contact found. ?

  The SAP error message COLL_PR_MSG011: No open customer contact found typically occurs in the context of customer relationship management (CRM) or collections management processes. This error indicates that the system could not find any open customer contacts that match the criteria specified in the transaction or report you are trying to execute.
  Causes:
  
  No Open Contacts: There are no open customer contacts available for the customer or business partner you are trying to process.
  Incorrect Selection Criteria: The selection criteria used in the transaction may be too restrictive or incorrect, leading to no results being found.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing or outdated information.
  Configuration Issues: The system may not be properly configured to recognize or display open customer contacts.
  
  Solutions:
  
  Check Customer Contacts: Verify if there are indeed open customer contacts for the specific customer or business partner. You can do this by navigating to the customer master data or contact management area in SAP.
  Adjust Selection Criteria: Review and adjust the selection criteria you are using in the transaction. Ensure that you are not filtering out relevant contacts inadvertently.
  Data Refresh: If you suspect data synchronization issues, consider refreshing the data or running any necessary background jobs to update the information in the system.
  Configuration Review: If the issue persists, review the configuration settings related to customer contacts in your SAP system. Ensure that all necessary settings are correctly configured.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction or module you are working with.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with customer contacts, such as BP (Business Partner) or CRM transactions.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to view and manage customer contacts.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.