How To Fix COLL_PR_MSG012 - Main contact person couldn't be determined.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 012

• Message text: Main contact person couldn't be determined.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG012 - Main contact person couldn't be determined. ?

  The SAP error message COLL_PR_MSG012 indicates that the system is unable to determine the main contact person for a specific business partner or entity. This can occur in various contexts, such as when creating or managing business partner records, customer accounts, or vendor accounts.
  Causes:
  
  Missing Data: The main contact person may not be defined in the business partner master data. This could be due to incomplete data entry or missing relationships.
  Incorrect Configuration: The configuration settings for business partner roles or relationships may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or assign contact persons.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from identifying the main contact person.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data and ensure that a main contact person is assigned.
  Verify that the contact person is marked as the main contact in the relevant role.
  
  
  
  Review Configuration:
  
  Check the configuration settings for business partner roles and relationships in the SAP system. Ensure that the necessary settings are in place to allow for the assignment of a main contact person.
  
  
  
  User Authorizations:
  
  Ensure that the user has the appropriate authorizations to access and modify business partner data. This may involve checking roles and permissions in the user profile.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data. This may involve using transaction codes like BP (Business Partner) to review and correct any issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing business partner data and resolving related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SU01 (User Maintenance), and PFCG (Role Maintenance) for managing business partner data and user authorizations.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance for specific versions of SAP.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.