How To Fix COD_EXTRACT_MSG020 - Update of Account 360 data triggered for &1 accounts .

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_EXTRACT_MSG - Message ID to display Error log for ECC to C4C

• Message number: 020

• Message text: Update of Account 360 data triggered for &1 accounts .

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_EXTRACT_MSG020 - Update of Account 360 data triggered for &1 accounts . ?

  The SAP error message COD_EXTRACT_MSG020 typically indicates that there is an issue related to the update of account data in the context of the Customer Account Data Extract (COD) process. This message is often associated with the extraction of customer account data for reporting or data migration purposes.
  Cause:
  The error message "Update of Account 360 data triggered for &1 accounts" suggests that there is a problem with the update process for the specified number of accounts. The causes can vary, but common reasons include:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the accounts being processed.
  Authorization Issues: The user executing the process may not have the necessary authorizations to update the account data.
  Technical Issues: There could be technical issues such as database locks, system performance problems, or issues with the underlying data model.
  Configuration Issues: Incorrect configuration settings in the COD process or related modules may lead to this error.
  
  Solution:
  To resolve the COD_EXTRACT_MSG020 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Review the accounts mentioned in the error message for any inconsistencies or missing data.
  Ensure that all required fields are populated correctly.
  
  
  
  Review Authorizations:
  
  Verify that the user executing the process has the necessary authorizations to update account data.
  Check the roles and permissions assigned to the user.
  
  
  
  Monitor System Performance:
  
  Check for any system performance issues or database locks that may be affecting the update process.
  Use transaction codes like SM37 (Job Monitoring) to check for any background jobs that may be causing delays.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration settings for the COD process are correct.
  Consult with your SAP Basis or functional team to verify that the settings align with best practices.
  
  
  
  Check Logs and Traces:
  
  Review the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context.
  Enable debugging or tracing if necessary to gather more information about the error.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SLG1 (Application Log), and SM37 (Job Monitoring) for troubleshooting.
  Documentation: Review SAP documentation related to the Customer Account Data Extract (COD) process for additional insights and best practices.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.