How To Fix COD_EXTRACT_MSG021 - Account 360 data found for Customer &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_EXTRACT_MSG - Message ID to display Error log for ECC to C4C

• Message number: 021

• Message text: Account 360 data found for Customer &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_EXTRACT_MSG021 - Account 360 data found for Customer &1. ?

  The SAP error message COD_EXTRACT_MSG021, which states "Account 360 data found for Customer &1," typically occurs in the context of the Customer Account Data Extraction process. This error indicates that there is existing Account 360 data for the specified customer, which may be causing issues during the extraction or processing of customer data.
  Cause:
  
  Existing Data: The error suggests that there is already Account 360 data associated with the customer in question. This could be due to previous data extractions or updates that were not completed successfully.
  Data Consistency Issues: There may be inconsistencies or conflicts in the data that prevent the system from processing the extraction correctly.
  Configuration Issues: Incorrect configuration settings in the SAP system related to customer account management or data extraction processes could lead to this error.
  
  Solution:
  
  Check Existing Data: Review the existing Account 360 data for the customer specified in the error message. You can do this by navigating to the relevant transaction codes (e.g., transaction code BP for Business Partner) and checking the customer’s details.
  Data Cleanup: If there are inconsistencies or duplicate entries, consider cleaning up the data. This may involve deleting or merging duplicate records or correcting any erroneous data.
  Reprocess Extraction: After ensuring that the data is clean and consistent, attempt to reprocess the extraction. This may involve running the extraction job again or using the appropriate transaction to trigger the extraction process.
  Check Configuration: Review the configuration settings related to customer account management and data extraction. Ensure that they are set up correctly and align with your business processes.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SE11 (Data Dictionary), and SE80 (Object Navigator) for data analysis and troubleshooting.
  SAP Notes: Search for SAP Notes related to COD_EXTRACT_MSG021 for any patches or updates that may address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users’ experiences.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.