How To Fix COD_EXTRACT_MSG004 - Error while fetching the system administrative account data from C4C.

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_EXTRACT_MSG - Message ID to display Error log for ECC to C4C

• Message number: 004

• Message text: Error while fetching the system administrative account data from C4C.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_EXTRACT_MSG004 - Error while fetching the system administrative account data from C4C. ?

  The SAP error message COD_EXTRACT_MSG004 typically indicates an issue with fetching system administrative account data from SAP Cloud for Customer (C4C). This error can arise due to various reasons, including configuration issues, connectivity problems, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the C4C system or in the integration settings can lead to this error.
  Authorization Problems: The user or service account being used to fetch the data may not have the necessary permissions.
  Connectivity Issues: Network problems or issues with the connection between the systems can prevent data retrieval.
  Data Inconsistencies: There may be inconsistencies or corruption in the data that is being fetched.
  Service Outages: Temporary outages or maintenance activities in the C4C system can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the C4C and the system trying to fetch the data. Ensure that all settings are correct and aligned.
  Verify User Permissions: Ensure that the user or service account has the necessary permissions to access the required data in C4C.
  Test Connectivity: Check the network connection between the systems. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Logs: Look at the application logs for more detailed error messages that can provide insights into what went wrong.
  Data Consistency Check: If possible, perform a data consistency check in C4C to identify and resolve any data issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for C4C and the integration scenarios you are using to ensure compliance with best practices.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the COD_EXTRACT_MSG004 error effectively.