How To Fix COD_EXTRACT_MSG003 - Error while fetching the Account ID mapping data from C4C.

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_EXTRACT_MSG - Message ID to display Error log for ECC to C4C

• Message number: 003

• Message text: Error while fetching the Account ID mapping data from C4C.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_EXTRACT_MSG003 - Error while fetching the Account ID mapping data from C4C. ?

  The SAP error message COD_EXTRACT_MSG003 typically indicates an issue with fetching Account ID mapping data from SAP Cloud for Customer (C4C). This error can arise due to various reasons, including configuration issues, data inconsistencies, or connectivity problems between systems.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the integration between SAP C4C and the system trying to fetch the data (e.g., SAP ERP or SAP S/4HANA).
  Data Inconsistencies: Missing or inconsistent data in the C4C system that prevents the successful retrieval of Account ID mappings.
  Authorization Problems: The user or service account may not have the necessary permissions to access the required data in C4C.
  Network or Connectivity Issues: Problems with network connectivity between the systems can lead to failures in data extraction.
  System Performance: High load or performance issues in the C4C system can also lead to timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Configuration: Review the integration settings between C4C and the other system. Ensure that all necessary configurations are correctly set up.
  Data Validation: Verify that the Account ID mappings exist in C4C and that there are no inconsistencies or missing entries. You may need to run data consistency checks.
  User Permissions: Ensure that the user or service account used for the data extraction has the appropriate permissions to access the Account ID mapping data in C4C.
  Network Troubleshooting: Check for any network issues that might be affecting connectivity between the systems. This may involve checking firewalls, proxies, or VPN settings.
  Monitor System Performance: If the C4C system is under heavy load, consider monitoring its performance and optimizing it if necessary. You may also want to try the extraction during off-peak hours.
  Error Logs: Review the error logs in both the C4C and the consuming system for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Documentation: Refer to the official SAP documentation for integration between C4C and other SAP systems for best practices and configuration guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the COD_EXTRACT_MSG003 error.