How To Fix COD_BYD_ERP_INT358 - No Customer found for service technician &1, record ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 358

• Message text: No Customer found for service technician &1, record ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT358 - No Customer found for service technician &1, record ignored ?

  The SAP error message COD_BYD_ERP_INT358, which states "No Customer found for service technician &1, record ignored," typically occurs in the context of SAP Business ByDesign (ByD) integration with other systems, such as SAP ERP. This error indicates that the system is unable to find a customer record associated with the specified service technician.
  Cause:
  
  Missing Customer Record: The most common cause is that there is no customer record in the system that corresponds to the service technician ID provided in the error message.
  Incorrect Mapping: There may be an issue with the mapping between service technicians and customers, leading to the system not being able to find the correct customer.
  Data Synchronization Issues: If the data between SAP ByD and the ERP system is not synchronized properly, it may lead to missing or outdated records.
  Configuration Issues: There may be configuration settings in the integration that are not set up correctly, preventing the system from recognizing the relationship between service technicians and customers.
  
  Solution:
  
  Verify Customer Records: Check the customer records in the SAP ByD system to ensure that a valid customer exists for the service technician in question. If not, create the necessary customer record.
  Check Service Technician Mapping: Review the mapping between service technicians and customers to ensure that they are correctly linked. This may involve checking the integration settings or data mapping configurations.
  Data Synchronization: Ensure that data synchronization between SAP ByD and the ERP system is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  Review Integration Configuration: Check the integration configuration settings to ensure that they are set up correctly. This may involve consulting with your SAP integration team or reviewing documentation related to the integration.
  Consult Logs: Look at the integration logs for more detailed error messages or warnings that could provide additional context for the issue.
  
  Related Information:
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and integration setup.
  Documentation: Review the SAP ByD and ERP integration documentation for any specific requirements or configurations that may be relevant to your setup.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.