How To Fix COD_BYD_ERP_INT304 - Error when trying to maintain data in C4C

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 304

• Message text: Error when trying to maintain data in C4C

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT304 - Error when trying to maintain data in C4C ?

  The SAP error message COD_BYD_ERP_INT304 typically occurs in the context of SAP Cloud for Customer (C4C) when there is an issue with data synchronization between C4C and SAP Business ByDesign (ByD) or another ERP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the integration setup.
  Causes:
  
  Data Inconsistencies: There may be discrepancies in the data being synchronized between C4C and ByD, such as missing mandatory fields or incorrect data formats.
  Configuration Issues: The integration settings between C4C and ByD might not be correctly configured, leading to errors during data maintenance.
  Authorization Issues: The user may not have the necessary permissions to perform the action in C4C or ByD.
  Network or Connectivity Issues: Temporary network problems can disrupt the data exchange process.
  Mapping Errors: Incorrect mapping of fields between C4C and ByD can lead to synchronization errors.
  
  Solutions:
  
  Check Data Consistency: Review the data being maintained in C4C for any inconsistencies or missing mandatory fields. Ensure that all required fields are filled out correctly.
  Review Integration Configuration: Verify the integration settings between C4C and ByD. Ensure that the connection is properly established and that all necessary configurations are in place.
  User Permissions: Check the user roles and permissions in both C4C and ByD to ensure that the user has the necessary rights to perform the action.
  Error Logs: Look at the error logs in both C4C and ByD for more detailed information about the error. This can provide insights into what specifically is causing the issue.
  Field Mapping: Ensure that the field mappings between C4C and ByD are correctly set up. Any discrepancies in field names or data types can lead to errors.
  Network Check: If the issue persists, check for any network connectivity issues that might be affecting the integration.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation provided by SAP for C4C and ByD to ensure that all steps have been followed correctly.
  Community Forums: Consider reaching out to SAP Community forums or support channels for additional assistance from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance.