How To Fix COD_BYD_ERP_INT006 - Sales order &1 does not reference an external predecessor document

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 006

• Message text: Sales order &1 does not reference an external predecessor document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT006 - Sales order &1 does not reference an external predecessor document ?

  The SAP error message COD_BYD_ERP_INT006 indicates that a sales order in the SAP Business ByDesign (ByD) system does not reference an external predecessor document. This typically occurs in scenarios where integration between SAP ByD and other systems (like SAP ERP) is expected, and the sales order is supposed to be linked to an external document (such as a quotation or a previous sales order from another system).
  Cause:
  
  Missing External Reference: The sales order was created without a proper reference to an external document that is expected in the integration process.
  Integration Configuration Issues: There may be issues with the configuration of the integration between SAP ByD and the external system, leading to the inability to find or link the predecessor document.
  Data Entry Errors: The user may have entered the sales order incorrectly, omitting the necessary reference to the external document.
  Document Status: The external predecessor document may not be in a status that allows it to be referenced (e.g., it may be closed or inactive).
  
  Solution:
  
  Check External Document Reference: Verify that the sales order is supposed to reference an external document. If it is, ensure that the correct external document number is entered in the sales order.
  Review Integration Settings: Check the integration settings between SAP ByD and the external system to ensure that they are correctly configured to allow for the referencing of external documents.
  Correct Data Entry: If the sales order was created manually, ensure that all required fields, including the external document reference, are filled out correctly.
  Consult Documentation: Refer to the integration documentation for SAP ByD and the external system to understand the expected workflow and requirements for referencing external documents.
  Contact Support: If the issue persists, consider reaching out to SAP support or your system administrator for further assistance. They may be able to provide insights into specific configurations or logs that could help diagnose the issue.
  
  Related Information:
  
  Integration Scenarios: Understanding the specific integration scenario (e.g., sales order processing, quotation management) can help clarify the expected behavior and requirements.
  SAP Notes and Knowledge Base: Check SAP's support portal for any notes or articles related to this error message, as they may provide additional context or solutions.
  User Training: Ensure that users involved in creating sales orders are trained on the integration processes and the importance of referencing external documents correctly.
  
  By addressing the above points, you should be able to resolve the COD_BYD_ERP_INT006 error and ensure that your sales orders are correctly linked to their respective external predecessor documents.