How To Fix COCM165 - Process step &1 was executed by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: COCM - Order Change Management

• Message number: 165

• Message text: Process step &1 was executed by user &2

What causes this issue?

In the change process for procurement element change record &V3& for
initiating object record &V4&, process step &V1& has been carried out.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COCM165 - Process step &1 was executed by user &2 ?

  The SAP error message COCM165 indicates that a specific process step in a workflow or process was executed by a user other than the one expected or authorized to perform that action. This message typically arises in the context of process control or workflow management within SAP systems, particularly in modules related to production planning, quality management, or project management.
  Cause:
  
  User Authorization Issues: The user executing the process step may not have the necessary authorizations or roles assigned to them.
  Process Configuration: The workflow or process may be incorrectly configured, allowing unauthorized users to execute certain steps.
  System Errors: There may be a system error or misconfiguration that is causing the process to be executed by the wrong user.
  Manual Intervention: A user may have manually intervened in a process that is typically automated or controlled by specific roles.
  
  Solution:
  
  Check User Authorizations: Verify the authorizations of the user who executed the process step. Ensure they have the necessary roles and permissions to perform that action.
  Review Process Configuration: Examine the configuration of the workflow or process to ensure that it is set up correctly and that only authorized users can execute specific steps.
  Audit Logs: Check the system logs or audit trails to understand how the process was executed by the user in question. This can provide insights into any unauthorized access or errors.
  Corrective Actions: If the issue is due to misconfiguration, make the necessary adjustments to the workflow or process settings to restrict access to authorized users only.
  Training and Awareness: Ensure that users are trained on the correct procedures and understand the importance of following the defined workflows.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management (e.g., SWI1 for workflow overview) to monitor and manage workflows effectively.
  User Roles and Profiles: Review the user roles and profiles in transaction PFCG to ensure they align with the required access for executing process steps.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or security team for further investigation.