How To Fix CNVA_20290_CHECK165 - There are differences in the customer master records

SAP Error Message - Details

• Message type: E = Error

• Message class: CNVA_20290_CHECK - Message class for company code merge preanalysis

• Message number: 165

• Message text: There are differences in the customer master records

There are differences in the customer master records for dunning at
company code level. These differences could have an impact on business
processes and must be analyzed. Note that the system uses the settings
from the reference company code (if an entry exits for the reference
company code).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNVA_20290_CHECK165 - There are differences in the customer master records ?

  The SAP error message CNVA_20290_CHECK165 indicates that there are discrepancies in the customer master records during a data migration or conversion process. This error typically arises when there are inconsistencies between the source and target systems, particularly in the customer master data.
  Cause:
  
  Data Inconsistencies: The customer master records in the source system may have different attributes or values compared to those in the target system.
  Missing Data: Required fields in the customer master records may be missing or not properly mapped during the migration.
  Data Format Issues: Differences in data formats (e.g., date formats, number formats) can lead to mismatches.
  Duplicate Records: There may be duplicate customer records in the source system that are not handled correctly during the migration.
  Configuration Differences: Different configurations or settings in the source and target systems can lead to discrepancies in how customer data is stored or interpreted.
  
  Solution:
  
  Data Validation: Review the customer master records in both the source and target systems to identify specific discrepancies. This may involve comparing fields such as names, addresses, contact information, and account details.
  Data Cleansing: Cleanse the data in the source system to ensure that it is consistent and complete. This may involve correcting errors, filling in missing fields, and removing duplicates.
  Mapping Review: Check the mapping of fields between the source and target systems to ensure that all necessary fields are correctly aligned.
  Configuration Check: Ensure that the configurations in both systems are aligned, particularly for customer-related settings.
  Use of Migration Tools: Utilize SAP's data migration tools (like SAP Data Services or SAP S/4HANA Migration Cockpit) to assist in the migration process, as they often include built-in checks for data consistency.
  Testing: Conduct thorough testing of the migration process in a sandbox environment to identify and resolve issues before executing in the production environment.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  Documentation: Review SAP documentation on data migration best practices, especially for customer master data.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., XD01, XD02, XD03 for customer master data) to help in reviewing and editing customer records.
  
  By addressing the underlying causes of the discrepancies and following the outlined solutions, you should be able to resolve the CNVA_20290_CHECK165 error effectively.