How To Fix CNVA_20290_CHECK167 - There are differences in the customer master records

SAP Error Message - Details

• Message type: E = Error

• Message class: CNVA_20290_CHECK - Message class for company code merge preanalysis

• Message number: 167

• Message text: There are differences in the customer master records

There are differences in the customer master records with regard to
withholding tax type. These differences could have an impact on business
processes and must be analyzed. Note that the system uses the settings
from the reference company code (if an entry exits for the reference
company code).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNVA_20290_CHECK167 - There are differences in the customer master records ?

  The SAP error message CNVA_20290_CHECK167 indicates that there are discrepancies in the customer master records during a data migration or conversion process. This error typically arises when there are inconsistencies between the source and target systems, particularly in the customer master data.
  Cause:
  
  Data Inconsistencies: The customer master records in the source system may have different attributes or values compared to the target system. This can include differences in fields such as customer names, addresses, payment terms, or other relevant data.
  Missing Data: Some required fields in the customer master records may be missing in either the source or target system.
  Data Format Issues: The format of the data in the source system may not match the expected format in the target system, leading to validation errors.
  Duplicate Records: There may be duplicate customer records in the target system that conflict with the incoming data.
  
  Solution:
  
  Data Comparison: Perform a thorough comparison of the customer master records between the source and target systems. Identify the specific fields that are causing discrepancies.
  Data Cleansing: Cleanse the data in the source system to ensure that it matches the required format and values in the target system. This may involve standardizing names, addresses, and other attributes.
  Update Records: If discrepancies are found, update the customer master records in the target system to align with the source system or vice versa, depending on which data is deemed more accurate or relevant.
  Check for Duplicates: Use SAP tools to check for and resolve any duplicate customer records in the target system.
  Validation Rules: Ensure that the validation rules in the target system are correctly configured to accept the incoming data from the source system.
  Testing: After making the necessary adjustments, conduct a test migration to ensure that the error does not reoccur.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SE16 or SE11 to view and analyze the customer master data tables (e.g., KNA1 for general data, KNB1 for company code data).
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  Data Migration Tools: If you are using SAP Data Services or SAP S/4HANA Migration Cockpit, refer to the documentation for specific guidelines on handling customer master data migration.
  Consult Documentation: Review the SAP documentation for the specific version you are using, as there may be version-specific considerations or tools available.
  
  By following these steps, you should be able to resolve the CNVA_20290_CHECK167 error and ensure a smooth migration of customer master records.