How To Fix CNV_OT_APPL_PE038 - Unable to retrieve new document number for number range &1(&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_OT_APPL_PE - Messages for application specific functions

• Message number: 038

• Message text: Unable to retrieve new document number for number range &1(&2)

What causes this issue?

Unable to retrieve new document number for number range &V1&(&V2&) in
company code &V3&. Function module RF_GET_DOCUMENT_NUMBER returns error
&V4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_OT_APPL_PE038 - Unable to retrieve new document number for number range &1(&2) ?

  The SAP error message CNV_OT_APPL_PE038 indicates that the system is unable to retrieve a new document number for a specified number range. This typically occurs during data migration or when creating new documents in the system, and it can be related to issues with number range objects.
  Causes:
  
  Number Range Not Defined: The number range for the specified object may not be defined in the system.
  Number Range Exhausted: The number range may have been exhausted, meaning that all available numbers have been used up.
  Number Range Status: The number range may be set to "not available" or "not active" for the specified object.
  Authorization Issues: The user may not have the necessary authorizations to access or use the number range.
  Configuration Issues: There may be configuration issues in the number range settings or in the related application.
  
  Solutions:
  
  
  Check Number Range Configuration:
  
  Go to transaction SNRO (Number Range Objects) and check the configuration for the relevant number range object.
  Ensure that the number range is defined and active.
  
  
  
  Extend Number Range:
  
  If the number range is exhausted, you can extend it by going to transaction SNRO and adjusting the upper limit of the number range.
  
  
  
  Activate Number Range:
  
  If the number range is inactive, activate it in the number range object settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create documents using the specified number range.
  
  
  
  Review Migration Settings:
  
  If this error occurs during a data migration process, review the migration settings and ensure that the number ranges are correctly configured in the migration tool.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SNRO: To manage number range objects.
  SNUM: To display number ranges.
  
  
  Documentation: Review SAP documentation related to number range management for more detailed information on how to configure and troubleshoot number ranges.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant logs.
  
  By following these steps, you should be able to identify and resolve the issue related to the CNV_OT_APPL_PE038 error message.