How To Fix CNV_OT_APPL_PE037 - Unable to retrieve information for number range &1 (NUMBER_GET_INFO)

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_OT_APPL_PE - Messages for application specific functions

• Message number: 037

• Message text: Unable to retrieve information for number range &1 (NUMBER_GET_INFO)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_OT_APPL_PE037 - Unable to retrieve information for number range &1 (NUMBER_GET_INFO) ?

  The SAP error message CNV_OT_APPL_PE037 indicates that the system is unable to retrieve information for a specified number range. This error typically occurs during data migration or conversion processes, particularly when using the SAP S/4HANA Migration Cockpit or other tools that involve number range management.
  Cause:
  
  Number Range Not Defined: The specified number range may not be defined in the system.
  Number Range Object Issues: The number range object associated with the number range may not be properly configured or may be inactive.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to access the number range information.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the migration tool itself.
  
  Solution:
  
  
  Check Number Range Definition:
  
  Go to transaction SNRO (Number Range Objects) and verify that the number range object associated with the number range is defined and active.
  Ensure that the number range is correctly configured and that the intervals are set up properly.
  
  
  
  Review Number Range Object:
  
  Check the configuration of the number range object to ensure it is not locked or inactive.
  If necessary, activate or adjust the number range object settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage number ranges. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Check for Technical Issues:
  
  Review system logs (transaction SLG1) for any related error messages that might provide additional context.
  If the issue persists, consider running a consistency check on the database or consulting with your SAP Basis team to investigate any underlying technical issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific migration or conversion process you are using. There may be specific guidelines or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SNRO: Number Range Objects
  SLG1: Application Log
  PFCG: Role Maintenance
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for information on number range management and data migration processes.
  
  By following these steps, you should be able to identify and resolve the issue related to the CNV_OT_APPL_PE037 error message.