How To Fix CNV_MBT566 - User & was locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_MBT - PCL message class

• Message number: 566

• Message text: User & was locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_MBT566 - User & was locked ?

  The SAP error message CNV_MBT566 indicates that a user has been locked in the system. This typically occurs when there are multiple failed login attempts or when a user is manually locked by an administrator for security reasons.
  Cause:
  
  Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Manual Locking: An administrator may have locked the user account for security reasons or due to inactivity.
  Password Expiration: If the user's password has expired and they have not updated it, the account may be locked.
  System Configuration: Certain system settings may enforce stricter security policies that lead to user lockouts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the user ID and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant settings.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password for the user in the same transaction.
  
  
  
  Review Security Policies:
  
  Review the system's security policies regarding user lockouts and failed login attempts. Adjust settings if necessary to prevent frequent lockouts.
  
  
  
  User Education:
  
  Educate users on the importance of entering correct credentials and updating passwords regularly to avoid lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SUIM: User Information System (to check user status and logs)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to user management and security.
  
  
  System Logs: Review system logs (transaction SM21) to identify the reason for the lockout and to monitor for any suspicious activity.
  
  
  User Management Best Practices: Implement best practices for user management, including regular audits of user accounts, monitoring for unusual login attempts, and ensuring that users are aware of security protocols.
  
  
  By following these steps, you should be able to resolve the CNV_MBT566 error and prevent future occurrences.