How To Fix CNV_MBT564 - & users have been locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_MBT - PCL message class

• Message number: 564

• Message text: & users have been locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_MBT564 - & users have been locked ?

  The SAP error message CNV_MBT564 typically relates to issues encountered during data migration or conversion processes, particularly when using the SAP S/4HANA Migration Cockpit or similar tools. This error can indicate that certain users have been locked, which can happen for various reasons, including failed login attempts or administrative actions.
  Cause:
  
  User Locking: Users may be locked due to multiple failed login attempts, which is a security feature in SAP to prevent unauthorized access.
  Data Migration Issues: The error may arise during the execution of a migration project, where certain user accounts are required for the process but are locked.
  Authorization Issues: The users involved may not have the necessary authorizations to perform the migration tasks, leading to errors.
  System Configuration: Incorrect system settings or configurations can also lead to this error.
  
  Solution:
  
  
  Unlock Users:
  
  Use transaction code SU01 to unlock the affected users. 
  Enter the username and navigate to the "Lock/Unlock" tab to unlock the user account.
  Ensure that the user is not locked due to security policies (e.g., too many failed login attempts).
  
  
  
  Check User Authorizations:
  
  Verify that the users have the necessary roles and authorizations to perform the migration tasks.
  Use transaction code PFCG to review and assign roles as needed.
  
  
  
  Review Migration Process:
  
  Check the migration logs for any additional error messages or warnings that could provide more context on the issue.
  Ensure that the migration process is being executed correctly and that all prerequisites are met.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  System Configuration:
  
  Review the system configuration settings related to user management and security to ensure they align with best practices.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SM21: System Log (to check for any related system errors)
  ST22: Dump Analysis (to check for any ABAP runtime errors)
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on user management and migration processes.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.