How To Fix CN397 - Address different from address in customer master is proposed from SD doc

SAP Error Message - Details

• Message type: E = Error

• Message class: CN - Meldungen für Netzpläne

• Message number: 397

• Message text: Address different from address in customer master is proposed from SD doc

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CN397 - Address different from address in customer master is proposed from SD doc ?

  The SAP error message CN397 indicates that there is a discrepancy between the address proposed in the Sales and Distribution (SD) document and the address stored in the customer master data. This error typically arises during the processing of sales orders, deliveries, or billing documents when the system detects that the address being used does not match the address associated with the customer in the master data.
  Cause:
  
  Address Changes: The customer master data may have been updated (e.g., a change in the billing or shipping address) after the SD document was created.
  Incorrect Data Entry: The address entered in the SD document may have been manually inputted incorrectly.
  Different Address Types: The document may be referencing a different address type (e.g., billing vs. shipping) that does not match the customer master.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems.
  
  Solution:
  
  Verify Customer Master Data: Check the customer master data (transaction code XD03 for general data or VD03 for sales area data) to ensure that the address is correct and up to date.
  Check the SD Document: Review the SD document (sales order, delivery, etc.) to see what address is being proposed. You can do this by using transaction codes like VA03 for sales orders or VL03N for deliveries.
  Update the Address: If the address in the SD document is incorrect, update it to match the customer master data. This can often be done directly in the document if the system allows it.
  Recreate the Document: If the discrepancy cannot be resolved, consider recreating the SD document after ensuring that the customer master data is correct.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team to investigate any underlying data synchronization issues or system configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, VA03, and VL03N for checking customer and document details.
  Address Management: Understand how addresses are managed in SAP, including the different address types (e.g., billing, shipping) and how they relate to customer master data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions for this error message.
  
  By following these steps, you should be able to identify and resolve the CN397 error effectively.