How To Fix CMS_SEC002 - Account data locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SEC - CMS Securities Add-on

• Message number: 002

• Message text: Account data locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SEC002 - Account data locked by user &1 ?

  The SAP error message CMS_SEC002 indicates that an account's data is locked by a specific user. This typically occurs in the context of the SAP Customer Management System (CMS) or other modules where user access and data integrity are critical.
  Cause:
  
  User Locking: The account data is locked by a user (indicated by &1 in the error message). This can happen if a user is currently editing the account or has locked it for some reason (e.g., during a transaction).
  Session Timeout: If a user has an active session that has timed out, the system may still consider the account locked until the session is fully cleared.
  Concurrent Access: Multiple users trying to access or modify the same account data simultaneously can lead to locking issues.
  System Configuration: Certain configurations in the system may enforce stricter locking mechanisms for data integrity.
  
  Solution:
  
  Identify the Locking User: Check who the user is that has locked the account. This can often be done through transaction codes like SM12 (to view lock entries) or SM21 (to view system logs).
  Unlock the Account: If the locking user is identified and is not actively working on the account, they can unlock it. Alternatively, an administrator can remove the lock using transaction SM12.
  Wait for Automatic Unlock: If the lock is due to a session timeout or a temporary issue, it may resolve itself after a certain period.
  Review User Access: Ensure that users have the appropriate permissions and that there are no unnecessary locks being placed on accounts.
  Check for Background Jobs: Sometimes, background jobs may lock accounts. Ensure that no jobs are running that could be causing the lock.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and check their status.
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and locking mechanisms.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it seems to be a recurring problem.
  
  By following these steps, you should be able to resolve the CMS_SEC002 error and understand the underlying causes of account locking in SAP.