How To Fix CMS_ACG001 - User &1 is currently working on the coverage gap

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_ACG -

• Message number: 001

• Message text: User &1 is currently working on the coverage gap

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_ACG001 - User &1 is currently working on the coverage gap ?

  The SAP error message CMS_ACG001 indicates that a specific user (denoted by &1) is currently working on the coverage gap. This error typically arises in the context of SAP's Customer Management or similar modules where multiple users may be trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: The primary cause of this error is that another user is currently editing or processing the coverage gap for the same customer or data set. SAP locks the data to prevent conflicts and ensure data integrity.
  Session Timeout: If a user has an open session that has timed out, the system may still recognize that user as active, leading to this error.
  System Configuration: There may be specific configurations or settings in the SAP system that enforce strict locking mechanisms for certain operations.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to complete their task and then try again. You can check with your team to see if someone is actively working on the coverage gap.
  Check User Sessions: If you have access, check the user sessions in the system to see if the user is still active. If the session is stale, an administrator may need to terminate it.
  Communicate with the User: If you know who the user is, you can communicate with them to see if they can finish their work or if they can release the lock.
  System Administrator Intervention: If the issue persists and you cannot identify the user or resolve the lock, contact your SAP system administrator. They can investigate further and may have the ability to release locks or terminate sessions.
  Review Configuration: If this error occurs frequently, it may be worth reviewing the system configuration and user access settings to ensure they align with your business processes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for the specific module you are using to understand how coverage gaps are managed and any best practices for user access.
  Training: Ensure that users are trained on how to handle coverage gaps and understand the implications of concurrent access in the system.
  
  By following these steps, you should be able to address the CMS_ACG001 error effectively.