How To Fix CMS117 - Statistic information for a KPro Web Server

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 117

• Message text: Statistic information for a KPro Web Server

What causes this issue?

Statistical information on a particular KPro Web Server
The statistical information covers general object descriptions and
statistical data.

System Response

The system outputs general object information and statistical
information on the KPro Web server.
General object information is marked by an <ls>i</> button.
The statistical information can be represented in two ways:
Information is output in an "absolute" form, that is, the values are
represented 1 to 1.
The system takes note of the values at a particular point in time and
creates a timestamp. The next time the values are retrieved, a new
timestamp is created, and the old values are overwritten by the new
ones.
This type of representation can be used for the number of internal
errors, bytes, or requests.
Additional information is represented..
The Content Server provides an absolute number. The system compares
this number with the previous value and outputs the difference.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS117 - Statistic information for a KPro Web Server ?

  The SAP error message CMS117, which states "Statistic information for a KPro Web Server," typically relates to issues with the Knowledge Provider (KPro) in SAP, particularly in the context of content management and web server statistics.
  Cause:
  The error can occur due to several reasons, including:
  
  Configuration Issues: The KPro web server may not be properly configured, leading to an inability to retrieve or display statistical information.
  Network Issues: There may be network connectivity problems between the SAP system and the KPro web server.
  Authorization Problems: The user may not have the necessary authorizations to access the KPro web server statistics.
  Service Availability: The KPro web server service might be down or not running, preventing access to the required statistics.
  Data Corruption: There could be issues with the underlying data or database that KPro relies on.
  
  Solution:
  To resolve the CMS117 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for the KPro web server in the SAP system. Ensure that all parameters are correctly set.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the KPro web server. Ensure that there are no firewalls or network issues blocking access.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access KPro statistics.
  
  
  
  Service Status:
  
  Confirm that the KPro web server service is running. If it is not, restart the service and check if the issue persists.
  
  
  
  Review Logs:
  
  Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Database Integrity:
  
  If you suspect data corruption, run database consistency checks and repair any issues found.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for KPro and web server configuration for any additional troubleshooting steps.
  
  
  
  Related Information:
  
  KPro (Knowledge Provider): A component in SAP that manages documents and content. It is often used in conjunction with the SAP Content Management System (CMS).
  Web Server Statistics: These statistics provide insights into the performance and usage of the KPro web server, which can be critical for monitoring and optimization.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CMS117 error related to KPro web server statistics.