How To Fix CMS120 - Cache server (monitor context)

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 120

• Message text: Cache server (monitor context)

&USE&
Monitoring information for the
<DS:GLOS.F212D401022CD4119B540060B0671ACC>Cache Server</>.
For further information on the Cache Server, see the sections on the
Content Management Service in the SAP Library under <ls>Basis - Basis
Services - SAP Knowledge Provider
</>.
&NOTE&
For installation instructions for the Cache Server, see the
installation documentation <ls>SAP Knowledge Provider Server
Infrastructure Components</>. This documentation is available in the
SAP Service Marketplace under the alias <ls>instguides</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS120 - Cache server (monitor context) ?

  The SAP error message CMS120 typically relates to issues with the Cache Server in the context of the Central Management Server (CMS) within SAP BusinessObjects. This error can occur due to various reasons, including configuration issues, connectivity problems, or resource limitations.
  Cause:
  
  Configuration Issues: Incorrect settings in the CMS or Cache Server configuration can lead to this error.
  Network Connectivity: Problems with network connectivity between the Cache Server and the CMS can cause communication failures.
  Resource Limitations: Insufficient memory or CPU resources on the server hosting the Cache Server can lead to performance issues and errors.
  Cache Server Not Running: The Cache Server may not be running or may have crashed, leading to the inability to access cached data.
  Database Issues: Problems with the underlying database that the CMS relies on can also trigger this error.
  
  Solution:
  
  Check Cache Server Status: Ensure that the Cache Server is running. You can do this through the Central Management Console (CMC) or by checking the server status in the server configuration.
  Review Configuration Settings: Verify the configuration settings for the Cache Server and CMS. Ensure that they are correctly set up and that there are no discrepancies.
  Network Troubleshooting: Check the network connectivity between the Cache Server and the CMS. Ensure that there are no firewall rules or network issues preventing communication.
  Resource Monitoring: Monitor the server resources (CPU, memory, disk space) to ensure that the Cache Server has enough resources to operate effectively. If necessary, allocate more resources or optimize the server performance.
  Restart Services: Sometimes, simply restarting the Cache Server or the entire BusinessObjects service can resolve transient issues.
  Check Logs: Review the logs for both the Cache Server and CMS for any additional error messages or warnings that could provide more context about the issue.
  Database Health Check: Ensure that the database is functioning correctly and that there are no issues affecting its performance.
  
  Related Information:
  
  Documentation: Refer to the official SAP BusinessObjects documentation for detailed information on configuring and troubleshooting the Cache Server and CMS.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify and resolve the CMS120 error related to the Cache Server in SAP BusinessObjects.