How To Fix CMS116 - Information on KPro Web server

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 116

• Message text: Information on KPro Web server

What causes this issue?

Information about all document spaces and classes that are defined for
the KPro Web Server is obtained. General information is output.
The information is derived from the Customizing.

System Response

The following information about the KPro Web Server can be output:
Information on the document spaces on the Web server
This information is output if the Web server is stored with the
document spaces. You can make the appropriate Customizing settings in
transaction <DS:TRAN.SKPR14>SKPR14</> or in transaction
<DS:TRAN.SKPR02>SKPR02</>.
Information on Web server classes
This information is output if the Web server is stored with the
classes. You can make the appropriate Customizing settings in
transaction <DS:TRAN.SKPR15>SKPR15</>.
General information on the KPro Web Server
This can be information on the manufacturer, the version, or the build
of the server.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS116 - Information on KPro Web server ?

  The SAP error message CMS116 typically relates to issues with the Knowledge Provider (KPro) web server, which is part of the SAP Content Management System (CMS). This error can occur due to various reasons, including configuration issues, connectivity problems, or issues with the KPro service itself.
  Cause:
  
  Configuration Issues: The KPro web server may not be properly configured in the SAP system.
  Service Availability: The KPro service might not be running or is not accessible.
  Network Issues: There could be network connectivity problems between the SAP application server and the KPro web server.
  Authorization Issues: The user may not have the necessary authorizations to access the KPro web server.
  Incorrect URL: The URL used to access the KPro web server may be incorrect or outdated.
  
  Solution:
  
  
  Check KPro Configuration:
  
  Verify the configuration settings for the KPro web server in the SAP system. Ensure that the correct URL and port are specified.
  Use transaction SICF to check the HTTP services and ensure that the KPro service is activated.
  
  
  
  Check Service Status:
  
  Ensure that the KPro service is running. You can check this in the SAP system using transaction SMICM to monitor the ICM (Internet Communication Manager) and ensure it is active.
  
  
  
  Network Connectivity:
  
  Test the network connection to the KPro web server. You can use tools like ping or telnet to check connectivity to the server and port.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the KPro web server. Check the roles and authorizations assigned to the user.
  
  
  
  Review Logs:
  
  Check the application logs and KPro logs for any additional error messages that might provide more context on the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Update URL:
  
  If the URL has changed, update it in the relevant configuration settings in the SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to CMS116 or KPro. You can search the SAP Support Portal for notes related to KPro and CMS.
  Documentation: Refer to the official SAP documentation for KPro and CMS for detailed configuration and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.