How To Fix CMS114 - KPro web server requests with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 114

• Message text: KPro web server requests with errors

What causes this issue?

Errors occurred during the connection test to the Knowledge Provider
Web Server.

System Response

The appropriate error message is output; for example, the time limit
was exceeded for a serverInfo request to a particular Web server.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS114 - KPro web server requests with errors ?

  The SAP error message CMS114 typically indicates that there are issues with KPro (Knowledge Provider) web server requests. This error can arise due to various reasons, including configuration issues, network problems, or issues with the content repository.
  Causes of CMS114 Error
  
  Configuration Issues: Incorrect configuration of the KPro or the content repository can lead to errors in processing requests.
  Network Problems: Connectivity issues between the SAP system and the KPro web server can cause requests to fail.
  Content Repository Issues: Problems with the content repository, such as missing or corrupted documents, can trigger this error.
  Authorization Issues: Insufficient permissions for the user or service account trying to access the KPro web server.
  Server Overload: High load on the KPro web server can lead to timeouts or errors in processing requests.
  
  Solutions
  
  
  Check Configuration:
  
  Verify the configuration settings for KPro and the content repository in the SAP system.
  Ensure that the content repository is correctly set up and linked to the KPro.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the KPro web server.
  Check for any firewall rules or network policies that might be blocking access.
  
  
  
  Content Repository Health:
  
  Inspect the content repository for any missing or corrupted documents.
  Use transaction codes like OAC0 to check the status of the content repository.
  
  
  
  Authorization Checks:
  
  Ensure that the user or service account has the necessary permissions to access the KPro web server.
  Review roles and authorizations assigned to the user.
  
  
  
  Monitor Server Load:
  
  Check the performance and load on the KPro web server.
  If the server is overloaded, consider scaling resources or optimizing performance.
  
  
  
  Review Logs:
  
  Check the application logs and KPro logs for more detailed error messages that can provide insights into the issue.
  Use transaction codes like SLG1 to view application logs.
  
  
  
  Restart Services:
  
  If the issue persists, consider restarting the KPro services or the web server to clear any temporary issues.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to CMS114 or KPro errors.
  Documentation: Refer to the official SAP documentation for KPro and content management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.