How To Fix CMP_NEW162 - Order-related and bill.doc-related subseq.docs not poss.in row &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 162

• Message text: Order-related and bill.doc-related subseq.docs not poss.in row &1

What causes this issue?

An error occurred when writing data to the <ZK>Customizing for
Complaints Reasons</> (CMP_REASON) table.

System Response

For subsequent document processing, you can either process order-related
subsequent documents only or billing document-related subsequent
documents only.

How to fix this error?

Enter the actions you require for this either in the VART fields only or
in the FKART fields only.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW162 - Order-related and bill.doc-related subseq.docs not poss.in row &1 ?

  The SAP error message CMP_NEW162 indicates that there is an issue with the order-related and billing document-related subsequent documents in the system. This error typically arises when there is an inconsistency or a problem with the document flow in the SAP system, particularly in the context of sales and distribution (SD) or materials management (MM).
  Cause:
  
  Document Flow Issues: The error often occurs when there is a mismatch or inconsistency in the document flow. For example, if a billing document is trying to reference an order that has already been completed or closed, this can trigger the error.
  Missing Documents: If the required subsequent documents (like delivery or billing documents) are missing or not properly linked to the original order, the system may not be able to process the request.
  Incorrect Status: The order or related documents may be in a status that does not allow for further processing (e.g., completed, canceled).
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, leading to this error.
  
  Solution:
  
  Check Document Flow: Review the document flow for the order in question. Ensure that all necessary documents (like delivery and billing documents) are created and linked correctly.
  Verify Status: Check the status of the order and related documents. If the order is completed or canceled, you may need to create a new order or adjust the existing one.
  Recreate Missing Documents: If any documents are missing, recreate them as necessary. Ensure that they are properly linked to the original order.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Configuration Review: If the issue persists, review the configuration settings in the SAP system related to document processing. Ensure that they align with your business processes.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the situation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VF03 (Display Billing Document), and VL03N (Display Outbound Delivery) to check the status and details of the documents involved.
  SAP Documentation: Refer to SAP Help documentation for detailed information on document flow and error handling in the Sales and Distribution module.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CMP_NEW162 error and implement a suitable solution.