How To Fix CMP_NEW018 - Enter a valid complaints reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 018

• Message text: Enter a valid complaints reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW018 - Enter a valid complaints reason ?

  The SAP error message CMP_NEW018, which states "Enter a valid complaints reason," typically occurs in the context of the Complaints Management module within SAP. This error indicates that the system requires a valid reason for the complaint to be entered, and the value provided does not meet the criteria set in the system.
  Cause:
  
  Invalid Input: The user may have entered a complaints reason that does not exist in the predefined list of valid reasons.
  Configuration Issues: The complaints reasons may not be properly configured in the system, or the relevant settings may not be activated.
  Authorization Issues: The user may not have the necessary permissions to access certain complaints reasons.
  Data Consistency: There may be inconsistencies in the data, such as missing entries in the complaints reason table.
  
  Solution:
  
  Check Input: Ensure that the complaints reason being entered is valid. You can do this by checking the list of valid complaints reasons in the system.
  Configuration Review: Verify the configuration settings for complaints reasons in the SAP system. This can typically be done by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under Complaints Management.
  Authorization Check: Ensure that the user has the necessary authorizations to access and enter complaints reasons. This may involve checking user roles and permissions.
  Data Validation: Check the database or configuration tables to ensure that the complaints reasons are correctly defined and that there are no missing entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing complaints reasons.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing complaints, and SE11 for checking database tables.
  SAP Notes: Look for SAP Notes related to complaints management for any known issues or patches that may address this error.
  User Training: Ensure that users are trained on how to properly enter complaints and understand the importance of selecting valid reasons.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.