How To Fix CMP_NEW012 - There is a return that has not been processed for item &

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 012

• Message text: There is a return that has not been processed for item &

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot create any other complaints for this return item.

How to fix this error?

Wait until returns processing has been completed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW012 - There is a return that has not been processed for item & ?

  The SAP error message CMP_NEW012 indicates that there is a return item in the system that has not been processed. This typically occurs in the context of the SAP Customer Management (CM) module, particularly when dealing with returns in sales orders or service orders.
  Cause:
  
  
  Unprocessed Return: The primary cause of this error is that there is a return item that has been created but not yet processed. This could be due to various reasons, such as:
  
  The return has been created but not yet confirmed.
  The return has been created but is pending approval.
  There may be a mismatch in the return process, such as missing documentation or incorrect item status.
  
  
  
  System Configuration Issues: Sometimes, the error can arise from configuration issues in the SAP system, such as incorrect settings for return processing.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the return item, such as missing or incorrect information in the return order.
  
  
  Solution:
  
  
  Process the Return: 
  
  Check the status of the return item in the system. If it is pending, ensure that it is processed correctly. This may involve confirming the return, completing any necessary approvals, or updating the status of the return.
  
  
  
  Review Return Order: 
  
  Go to the return order in question and review all the details. Ensure that all required fields are filled out correctly and that there are no missing documents or approvals.
  
  
  
  Check Configuration: 
  
  If the issue persists, review the configuration settings related to return processing in the SAP system. Ensure that all necessary settings are correctly configured to allow for the processing of returns.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidance on handling return items and resolving related errors.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to manage sales orders and returns.
  SAP Notes: Check for any SAP Notes related to the CMP_NEW012 error for specific patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process returns in the system.
  
  By following these steps, you should be able to identify the cause of the CMP_NEW012 error and take appropriate action to resolve it.