How To Fix CMP_NEW012 - There is a return that has not been processed for item &

CMP_NEW012 - Overview

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 012

• Message text: There is a return that has not been processed for item &

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot create any other complaints for this return item.

How to fix this error?

Wait until returns processing has been completed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW012 - There is a return that has not been processed for item & ?

  The SAP error message CMP_NEW012 indicates that there is a return item in the system that has not been processed. This typically occurs in the context of the SAP Customer Management (CM) module, particularly when dealing with returns in sales orders or service orders.
  
  Cause:
  
  
  Unprocessed Return: The primary cause of this error is that there is a return item that has been created but not yet processed. This could be due to various reasons, such as:
  
  The return has been created but not yet confirmed.
  The return has been created but is pending approval.
  There may be a mismatch in the return process, such as missing documentation or incorrect item status.
  
  
  
  System 
  Configuration Issues: Sometimes, the error can arise from configuration issues in the SAP system, such as incorrect settings for return processing.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the return item, such as missing or incorrect information in the return