How To Fix CMP_NEW010 - Document &1 is not an invoice

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 010

• Message text: Document &1 is not an invoice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW010 - Document &1 is not an invoice ?

  The SAP error message CMP_NEW010, which states "Document &1 is not an invoice," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is expecting an invoice document, but the document referenced (denoted by &1) is not recognized as an invoice.
  Cause:
  
  Incorrect Document Type: The document you are trying to process is not classified as an invoice in the system. It could be a credit memo, debit memo, or another type of document.
  Document Status: The document may not be in a status that allows it to be processed as an invoice. For example, it might be in a draft status or not fully approved.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the system not recognizing the document as an invoice.
  Data Entry Errors: There could be a mistake in the document number or other related data that is causing the system to misinterpret the document type.
  
  Solution:
  
  Verify Document Type: Check the document type of the referenced document. Ensure that it is indeed an invoice and not another type of document.
  Check Document Status: Ensure that the document is in the correct status for processing. If it is in draft or pending status, it may need to be finalized or approved.
  Review Configuration: If you have access to the configuration settings, review the settings related to document types and ensure that they are correctly configured to recognize invoices.
  Correct Data Entry: Double-check the document number and any other relevant data to ensure that there are no typos or errors.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as FB03 (Display Document) to view the document details.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and process invoice documents.
  Training and Documentation: Review any training materials or documentation related to invoice processing in your organization to ensure compliance with internal procedures.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.