How To Fix CMM_RO_PRC_ANALYSE011 - Selection options for ticket details are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CMM_RO_PRC_ANALYSE - Risk Object Pricing Analysis

• Message number: 011

• Message text: Selection options for ticket details are missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMM_RO_PRC_ANALYSE011 - Selection options for ticket details are missing ?

  The SAP error message CMM_RO_PRC_ANALYSE011 indicates that there are missing selection options for ticket details in the context of the SAP Customer Management (CMM) module, particularly when analyzing or processing tickets.
  Cause:
  This error typically arises when the system expects certain selection criteria or parameters to be provided for processing ticket details, but these parameters are either not specified or are incomplete. This can happen due to:
  
  Missing Input Fields: Required fields in the selection screen are not filled out.
  Configuration Issues: The configuration for the ticket analysis might not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access certain ticket details.
  System Bugs: There could be a bug or issue in the specific version of SAP being used.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Input Fields: Ensure that all required selection fields on the ticket analysis screen are filled out. Look for any mandatory fields that may be empty.
  
  
  Review Configuration: Verify the configuration settings for the ticket analysis in the SAP system. Ensure that all necessary parameters are defined correctly.
  
  
  User Authorizations: Check if the user has the appropriate authorizations to access the ticket details. If not, work with your SAP security team to grant the necessary permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the CMM module for any specific requirements regarding ticket analysis.
  
  
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying bugs.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP Notes often contain fixes or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the CMM module that may help in troubleshooting or analyzing tickets.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CMM_RO_PRC_ANALYSE011.