How To Fix CMM_RO_PRC_ANALYSE010 - Selection options for Ticket Key are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CMM_RO_PRC_ANALYSE - Risk Object Pricing Analysis

• Message number: 010

• Message text: Selection options for Ticket Key are missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMM_RO_PRC_ANALYSE010 - Selection options for Ticket Key are missing ?

  The SAP error message CMM_RO_PRC_ANALYSE010 indicates that there are missing selection options for the Ticket Key in the context of the SAP Customer Management (CMM) module, particularly when analyzing or processing tickets.
  Cause:
  This error typically occurs when a user attempts to execute a report or transaction that requires specific selection criteria (in this case, the Ticket Key) but those criteria have not been provided. The Ticket Key is essential for identifying specific tickets in the system, and if it is not specified, the system cannot proceed with the operation.
  Solution:
  To resolve this error, you should ensure that the necessary selection options for the Ticket Key are provided. Here are the steps you can take:
  
  
  Check Input Fields: When you are prompted to enter selection criteria for the report or transaction, make sure that you fill in the Ticket Key field. If it is optional, ensure that you have at least one valid entry.
  
  
  Review Documentation: Consult the documentation or help files related to the specific transaction or report you are trying to run. This may provide insights into what selection criteria are required.
  
  
  Validate Data: Ensure that the Ticket Key you are entering is valid and exists in the system. You can do this by checking the relevant tables or using other transaction codes to verify the ticket's existence.
  
  
  Contact Support: If you are unsure about the required selection options or if the issue persists after providing the necessary inputs, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in the CMM module.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to ticket management in SAP, such as CRMD_ORDER for managing service orders and tickets.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific versions of SAP may have bugs that are documented in SAP Notes.
  User Authorization: Ensure that you have the necessary authorizations to access the ticket data. Lack of permissions can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to resolve the error and successfully execute the desired report or transaction in SAP.