How To Fix CMD_API104 - Customer number &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 104

• Message text: Customer number &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API104 - Customer number &1 does not exist ?

  The SAP error message CMD_API104, which states "Customer number &1 does not exist," typically indicates that the system is unable to find a customer record associated with the specified customer number. This can occur in various SAP modules, particularly in Customer Relationship Management (CRM) or Sales and Distribution (SD).
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer record may not have been created in the system.
  Deactivated Customer: The customer may have been deactivated or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer records.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typos or errors. Ensure that you are using the correct format.
  Check Customer Master Data: Use transaction codes like XD03 (for general customer data) or VD03 (for sales area data) to check if the customer exists in the system.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 or VD01.
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system issues or data inconsistencies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data management.
  Documentation: Refer to SAP documentation for detailed procedures on managing customer data and troubleshooting common errors.
  
  By following these steps, you should be able to identify the cause of the CMD_API104 error and implement the appropriate solution.