How To Fix CMD_API069 - Customer &1: Specify name of contact person

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 069

• Message text: Customer &1: Specify name of contact person

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API069 - Customer &1: Specify name of contact person ?

  The SAP error message CMD_API069 typically indicates that when trying to create or update a customer record, the system requires a contact person to be specified, but it has not been provided. This error is often encountered in the context of customer master data management.
  Cause:
  The error occurs because the system expects a contact person to be associated with the customer record, and the required field for the contact person's name is either empty or not filled in correctly. This can happen during the creation of a new customer or when updating an existing customer record.
  Solution:
  To resolve the CMD_API069 error, you should follow these steps:
  
  
  Check the Customer Data Entry:
  
  Go to the transaction where you are trying to create or update the customer (e.g., XD01, XD02, or XD03 for customer master data).
  Ensure that you have filled in all mandatory fields, especially the contact person field.
  
  
  
  Specify a Contact Person:
  
  If you are creating a new customer, make sure to enter the name of the contact person in the appropriate field.
  If you are updating an existing customer, check if the contact person field is empty and fill it in.
  
  
  
  Review Configuration Settings:
  
  If the error persists, check the configuration settings in the SAP system to ensure that the contact person field is not set to mandatory in a way that is causing this error.
  You may need to consult with your SAP administrator or functional consultant to review the settings in the customer master data configuration.
  
  
  
  Test the Changes:
  
  After making the necessary changes, try to save the customer record again to see if the error is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: Common transaction codes related to customer master data include:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  
  Field Information: The contact person field is usually found in the "Contact Person" tab or section of the customer master data screen.
  
  
  SAP Notes: If you continue to experience issues, consider searching for relevant SAP Notes in the SAP Support Portal that may address specific bugs or issues related to this error message.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify customer records, as lack of permissions can sometimes lead to unexpected errors.
  
  
  By following these steps, you should be able to resolve the CMD_API069 error and successfully manage customer records in SAP.