How To Fix CMD_API065 - Customer &1: Do not enter any tolerances for unlimited delivery tolerance

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 065

• Message text: Customer &1: Do not enter any tolerances for unlimited delivery tolerance

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API065 - Customer &1: Do not enter any tolerances for unlimited delivery tolerance ?

  The SAP error message CMD_API065 indicates that there is an issue with the configuration of delivery tolerances for a customer in the system. Specifically, it states that you should not enter any tolerances for unlimited delivery tolerance. This typically occurs when you are trying to set delivery tolerances for a customer who has been configured to allow unlimited delivery tolerances.
  Cause:
  The error arises when:
  
  A customer is set up with unlimited delivery tolerances, which means that the system should not impose any restrictions on the quantity of goods that can be delivered beyond the ordered amount.
  Despite this configuration, an attempt is made to enter specific tolerances (like minimum or maximum delivery tolerances) for that customer, which contradicts the unlimited delivery tolerance setting.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales area data).
  Navigate to the "Sales Area Data" tab and check the delivery tolerance settings for the customer.
  
  
  
  Adjust Tolerance Settings:
  
  If the customer is set to have unlimited delivery tolerance, ensure that no specific tolerances are entered in the relevant fields.
  If you need to set specific tolerances, you may need to change the customer's configuration to not allow unlimited delivery tolerance.
  
  
  
  Review Configuration:
  
  If you are unsure about the settings, consult with your SAP configuration team or refer to the SAP documentation regarding delivery tolerances.
  You may need to check the configuration in the IMG (Implementation Guide) under Sales and Distribution (SD) > Basic Functions > Delivery > Delivery Tolerances.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the changes by attempting to create a delivery or sales order for the customer again.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or updates regarding this error message.
  Documentation: Review the SAP Help Portal for detailed information on delivery tolerances and customer master data settings.
  User Roles: Ensure that you have the necessary permissions to make changes to customer master data and configuration settings.
  
  By following these steps, you should be able to resolve the CMD_API065 error and ensure that the delivery tolerance settings for the customer are correctly configured.