How To Fix CMD_API066 - Cust. &1: Update customer hierarchy when you change bonus/price relevance

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 066

• Message text: Cust. &1: Update customer hierarchy when you change bonus/price relevance

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API066 - Cust. &1: Update customer hierarchy when you change bonus/price relevance ?

  The SAP error message CMD_API066 typically occurs when there is an issue with updating the customer hierarchy in relation to changes made to bonus or price relevance settings for a customer. This error is often encountered in the context of customer master data management, particularly when dealing with pricing and discounts.
  Cause:
  The error message CMD_API066 indicates that there is a problem with the customer hierarchy update process when changes are made to the bonus or price relevance settings. This can happen due to several reasons, including:
  
  Inconsistent Data: The customer hierarchy may have inconsistencies or conflicts that prevent it from being updated correctly.
  Missing Authorizations: The user may not have the necessary authorizations to make changes to the customer hierarchy.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the changes being made.
  Active Transactions: There may be active transactions or processes that are locking the customer data, preventing updates.
  
  Solution:
  To resolve the CMD_API066 error, you can follow these steps:
  
  
  Check Customer Hierarchy: Review the customer hierarchy for any inconsistencies or errors. Ensure that all related entries are correctly defined and that there are no missing or duplicate entries.
  
  
  Review Authorizations: Ensure that the user making the changes has the necessary authorizations to update customer master data and the associated hierarchy.
  
  
  Check for Active Transactions: Verify if there are any active transactions or processes that might be locking the customer data. If so, wait for those transactions to complete or resolve any issues with them.
  
  
  Update Configuration: Review the configuration settings related to customer master data and pricing. Ensure that they are correctly set up to allow for the changes you are trying to make.
  
  
  Use Transaction Codes: Utilize relevant transaction codes such as XD02 (Change Customer) or VD02 (Change Customer) to make the necessary changes and see if the error persists.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant configuration settings.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  SAP Documentation: Review SAP documentation related to customer hierarchy management and pricing procedures for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CMD_API066 error and implement a solution to resolve it.