How To Fix CMD_API030 - Customer &1: Payment block is still set at &2 &3

CMD_API030 - Overview

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 030

• Message text: Customer &1: Payment block is still set at &2 &3

What causes this issue?

There is a clearing between a customer and vendor. However, the payment
block is still set for &V2& &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CMD_API030 - Details

• The SAP error message CMD_API030 indicates that a payment block is still set for a customer account. This message typically arises when there is an attempt to process a payment or create a document (like an invoice or a credit memo) for a customer who has a payment block in place. 
  
  Cause:
  The error can occur due to several reasons:
  
  Payment Block Configuration: The customer master data has a payment block set, which prevents any payments from being processed.
  Credit Management: The customer may have exceeded their credit limit, leading to a payment block being applied.
  Open Items: There may be open items or overdue invoices that are causing the payment block.
  Manual Block: A manual payment block may have been set by a user for various reasons, such as disputes or credit issues.
  
  
  Solution:
  To resolve the CMD_API030 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03