How To Fix CMD_API030 - Customer &1: Payment block is still set at &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 030

• Message text: Customer &1: Payment block is still set at &2 &3

What causes this issue?

There is a clearing between a customer and vendor. However, the payment
block is still set for &V2& &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API030 - Customer &1: Payment block is still set at &2 &3 ?

  The SAP error message CMD_API030 indicates that a payment block is still set for a customer account. This message typically arises when there is an attempt to process a payment or create a document (like an invoice or a credit memo) for a customer who has a payment block in place. 
  Cause:
  The error can occur due to several reasons:
  
  Payment Block Configuration: The customer master data has a payment block set, which prevents any payments from being processed.
  Credit Management: The customer may have exceeded their credit limit, leading to a payment block being applied.
  Open Items: There may be open items or overdue invoices that are causing the payment block.
  Manual Block: A manual payment block may have been set by a user for various reasons, such as disputes or credit issues.
  
  Solution:
  To resolve the CMD_API030 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data).
  Check the payment block field in the customer master data. If it is set, you may need to remove it if appropriate.
  
  
  
  Review Credit Management Settings:
  
  Check if the customer has exceeded their credit limit. You can do this in the credit management section of the customer master.
  If the credit limit is exceeded, consider adjusting the limit or reviewing the customer's payment history.
  
  
  
  Analyze Open Items:
  
  Use transaction code FBL5N to view open items for the customer. Look for overdue invoices or disputes that may be causing the payment block.
  Resolve any issues with open items, such as clearing overdue invoices or addressing disputes.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about removing a payment block, consult with your finance or accounts receivable team to ensure that it is appropriate to do so.
  
  
  
  Document Changes:
  
  If you make any changes to the payment block, document the reasons for the change for future reference and compliance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  FBL5N: Customer Line Item Display
  
  
  Payment Block Types: There are different types of payment blocks (e.g., manual, automatic) that can be set in the customer master data.
  SAP Notes: Check SAP Notes for any specific issues or patches related to this error message, as there may be updates or fixes provided by SAP.
  
  By following these steps, you should be able to identify the cause of the payment block and take appropriate action to resolve the CMD_API030 error.