How To Fix CMD_API031 - Customer &1: Payment block is set differently at &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 031

• Message text: Customer &1: Payment block is set differently at &2 &3

What causes this issue?

There is a clearing between a customer and vendor. However, the payment
block is set differently for &V2& &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API031 - Customer &1: Payment block is set differently at &2 &3 ?

  The SAP error message CMD_API031 indicates that there is a discrepancy in the payment block settings for a customer across different documents or areas in the system. Specifically, it suggests that the payment block for a customer (identified by &1) is set differently in two different locations (identified by &2 and &3).
  Cause:
  
  Inconsistent Payment Block Settings: The payment block for the customer may be set differently in the customer master data compared to the payment block set in a specific document (like an invoice or sales order).
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to inconsistent settings.
  Manual Changes: Manual changes to the payment block in one area may not have been reflected in another area, causing the discrepancy.
  
  Solution:
  
  Check Customer Master Data: Review the customer master data (transaction code XD03 for general data or FD03 for company code data) to see the payment block settings. Ensure that they are set correctly according to your business requirements.
  Review Related Documents: Check the specific documents (like invoices, sales orders, etc.) that are causing the error. Look for any payment block settings that may differ from the customer master data.
  Update Payment Block: If you find discrepancies, update the payment block in the relevant area to ensure consistency. This may involve changing the customer master data or the specific document.
  Consult with Finance Team: If you are unsure about the correct payment block settings, consult with your finance or accounting team to understand the implications of changing these settings.
  Run Consistency Checks: If your organization has custom programs or reports to check for data consistency, run those to identify any other discrepancies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, VA03 (for sales orders), and FB03 (for financial documents) to check and update payment block settings.
  Documentation: Refer to SAP documentation or help files for detailed information on payment blocks and their implications in the SAP system.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to customer master data and related documents.
  
  By following these steps, you should be able to resolve the CMD_API031 error and ensure that the payment block settings for the customer are consistent across the system.