How To Fix CMD_API021 - Customer & is part of a retail site

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 021

• Message text: Customer & is part of a retail site

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API021 - Customer & is part of a retail site ?

  The SAP error message CMD_API021 indicates that a customer is associated with a retail site, which may prevent certain operations from being performed on that customer record. This error typically arises in the context of customer master data management within SAP, particularly in retail environments where customers are linked to specific retail sites or stores.
  Cause:
  The error occurs when you attempt to perform an action (such as deletion, modification, or certain types of data updates) on a customer that is linked to a retail site. This linkage is often established to manage customer data effectively in a retail context, where customers may have specific attributes or transactions associated with particular locations.
  Solution:
  To resolve the CMD_API021 error, consider the following steps:
  
  
  Check Customer Associations: Verify the customer’s association with retail sites. You can do this by checking the customer master data in the SAP system to see which retail site(s) the customer is linked to.
  
  
  Modify Customer Data: If you need to modify or delete the customer record, you may need to first remove the association with the retail site. This can typically be done through the customer master data transaction (e.g., transaction code XD02 for changes).
  
  
  Consult with Business Processes: If the customer must remain associated with a retail site, consult with your business process owners or data governance team to understand the implications of any changes you wish to make.
  
  
  Use Appropriate Transactions: Ensure you are using the correct transaction codes and processes for managing customer data in a retail context. Sometimes, specific transactions are designed to handle retail-related customer data.
  
  
  Check for Dependencies: Look for any dependencies or related records that might be preventing the action. This could include open transactions, outstanding balances, or other linked data.
  
  
  SAP Notes and Documentation: Check SAP Notes or the SAP Help Portal for any specific notes related to CMD_API021. There may be additional guidance or patches available that address this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Master Data Management: Understanding how customer master data is structured and managed in SAP, especially in a retail context, can help prevent similar issues in the future.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform actions on customer records, as restrictions may also lead to errors.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data model of your SAP environment.