How To Fix CMD_API021 - Customer & is part of a retail site

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 021

• Message text: Customer & is part of a retail site

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API021 - Customer & is part of a retail site ?

  The SAP error message CMD_API021 indicates that a customer is associated with a retail site, which may prevent certain operations from being performed on that customer record. This error typically arises in the context of customer master data management within SAP, particularly in retail environments where customers are linked to specific retail sites or stores.
  
  Cause:
  The error occurs when you attempt to perform an action (such as deletion, modification, or certain types of data updates) on a customer that is linked to a retail site. This linkage is often established to manage customer data effectively in a retail context, where customers may have specific attributes or transactions associated with particular locations.
  
  Solution:
  To resolve the CMD_API021 error, consider the following steps:
  
  
  Check Customer Associations: Verify the customer’s association with retail sites. You can do this by checking the customer master data in the SAP system to see which retail site(s) the customer is linked