How To Fix CM_SEPMRA_SALESORDER108 - Specify a customer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SEPMRA_SALESORDER - Message Class SEPM_SODA

• Message number: 108

• Message text: Specify a customer contact

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SEPMRA_SALESORDER108 - Specify a customer contact ?

  The SAP error message CM_SEPMRA_SALESORDER108 indicates that a customer contact must be specified when creating or processing a sales order. This error typically arises in the context of the SAP Sales and Distribution (SD) module, where customer-related data is essential for order processing.
  Cause:
  The error occurs because the system requires a customer contact person to be associated with the sales order. This is often necessary for communication purposes, ensuring that the right person is contacted regarding the order. If the customer master data does not have a contact person defined, or if the contact person is not specified in the sales order, this error will be triggered.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that a contact person is defined in the customer master data. You can do this by navigating to the "Contact Persons" tab and verifying that at least one contact is listed.
  
  
  
  Specify Contact in Sales Order:
  
  When creating or editing the sales order (transaction code VA01 for create or VA02 for change), ensure that you specify a contact person in the relevant field. This is usually found in the "Partner" tab of the sales order screen.
  If the contact person is not available in the dropdown, you may need to add one to the customer master data.
  
  
  
  Review Configuration:
  
  If the issue persists, check the configuration settings in the SAP system. There may be settings that enforce the requirement for a contact person in sales orders. This can be reviewed in the SPRO configuration under Sales and Distribution.
  
  
  
  User Authorization:
  
  Ensure that the user creating or modifying the sales order has the necessary authorizations to view and select customer contacts.
  
  
  
  Consult Documentation:
  
  If you are unsure about the steps or need further assistance, refer to SAP documentation or consult with your SAP support team for guidance specific to your organization's configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  VA01 - Create Sales Order
  VA02 - Change Sales Order
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error or provide additional context.
  
  
  
  User Training:
  
  Ensure that users involved in sales order processing are trained on the importance of customer contacts and how to manage them within the SAP system.
  
  
  
  By following these steps, you should be able to resolve the error and successfully process the sales order.