How To Fix CM_SCC_COMN019 - No salutations found in system language and default language

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_COMN -

• Message number: 019

• Message text: No salutations found in system language and default language

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_COMN019 - No salutations found in system language and default language ?

  The SAP error message CM_SCC_COMN019 indicates that the system is unable to find any salutations in both the specified system language and the default language. This error typically arises in scenarios where the system is trying to generate or display a salutation (like "Mr.", "Ms.", etc.) for a user or a contact, but the necessary data is missing.
  Causes:
  
  Missing Salutation Data: The most common cause is that the salutation data has not been maintained in the system for the relevant languages.
  Incorrect Language Settings: The language settings for the user or the system may not be configured correctly, leading to the system not being able to find the appropriate salutations.
  Custom Development Issues: If there are custom developments or enhancements in the system, they might not be handling salutations correctly.
  Data Migration Issues: If data was migrated from another system, salutations may not have been included or properly mapped.
  
  Solutions:
  
  
  Maintain Salutation Data:
  
  Go to the relevant configuration area in SAP (usually under the "Business Partner" or "Customer" settings).
  Check if salutations are defined for the required languages. If not, you will need to create or maintain them.
  You can typically find this under the transaction code BP (Business Partner) or through the relevant customizing transaction.
  
  
  
  Check Language Settings:
  
  Ensure that the user’s language settings are correct. This can be checked in the user profile settings.
  Verify that the default language of the system is set correctly.
  
  
  
  Review Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles salutations and does not bypass the standard checks.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that salutations were included and correctly mapped.
  
  
  
  Consult Documentation:
  
  Check SAP Notes and documentation for any specific guidance related to this error message. There may be updates or patches available that address this issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner) and SPRO (SAP Reference IMG) for configuration settings.
  User Profiles: Review user profiles and settings to ensure that they are correctly configured for the intended language and region.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.