How To Fix CM_REPORT053 - Customer &1 (&2) is blocked and cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_REPORT - Report (general)

• Message number: 053

• Message text: Customer &1 (&2) is blocked and cannot be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_REPORT053 - Customer &1 (&2) is blocked and cannot be used ?

  The SAP error message CM_REPORT053 indicates that a specific customer (identified by the customer number &1 and the company code &2) is blocked and cannot be used for transactions. This blocking can occur for various reasons, such as credit issues, administrative decisions, or compliance requirements.
  Causes:
  
  Credit Block: The customer may have exceeded their credit limit or have a poor credit rating.
  Administrative Block: The customer may be blocked for administrative reasons, such as account maintenance or compliance checks.
  Payment Block: The customer may have a payment block due to outstanding invoices or disputes.
  Master Data Issues: There may be issues with the customer master data that require correction.
  
  Solutions:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Check the status of the customer in the relevant views (General Data, Company Code Data, Sales Area Data).
  
  
  
  Review Credit Management Settings:
  
  If the customer is blocked due to credit issues, review the credit limit settings and the customer's credit exposure.
  You can use transaction code FD32 to check and adjust the credit limit if necessary.
  
  
  
  Unblock the Customer:
  
  If the block is administrative, you may need to change the status in the customer master data.
  Use transaction code XD02 to modify the customer data and remove the block.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the customer is blocked, consult with the finance or credit management department for clarification.
  
  
  
  Check for Open Items:
  
  Review any open invoices or disputes that may be causing the block. Resolve any outstanding issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Change Credit Management Data
  
  
  Documentation: Refer to SAP Help documentation for detailed procedures on managing customer master data and credit management.
  User Roles: Ensure that you have the necessary authorizations to make changes to customer master data.
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the issue.